The concierge service is owned and operated by Tailored for Living Ltd ( “ we” , “ us” , “ our” ). Tailored for Living Ltd is a lifestyle concierge company registered in England and Wales (CRN: 12863417) whose registered address is 126 Saxon Avenue, Feltham, England, Tw13 5lu.
Tailored for living ltd provides concierge services (the “Concierge Service”) to eligible individuals both through primary membership and on behalf of its client’ s (the “Client”), collectively and individually known as “Members” or “you”.
The Concierge Service is provided primarily through personalised advice and bookings received via phone, app, email or messaging services and procuring goods and services provided by third party suppliers (“Suppliers”).
“Affiliate” means a supplier which we, acting as your agent and not as a principal, have introduced to you or engaged for you to carry out services at your request and whose ability has been approved by us and who at the date we introduce them to you have the necessary statutory qualifications (if applicable) and insurance to carry out the Services.
“Contract” means the treaty for the provision of services which shall be governed by these Terms and Conditions.
“Payment Card” means credit/debit or charge card of which we hold the details.
“Membership” means any membership within Tailored for living ltd whether it be for tickets, concierge, film club, news, corporate, or PR services. The following terms and conditions (the “Terms”) govern your use of our website(s) (the “Site” ) and our provision of Concierge Services to Members.
The following terms and conditions (the “ Terms” ) govern your use of our website(s) (the “ Site” ) and our provision of Concierge Services to Members.
By accepting these terms and conditions, you agree to be bound by these terms.
1. Our Contract
| 1.1 | Please read these Terms carefully before using the Site or the Concierge Service. For the purposes of these Terms: a) Individuals eligible to receive the Concierge Service as per instruction from the Client are known as the “Members”;b) all Members must be at least 18 years of age and possess the legal authority to enter into this agreement;c) Members may not authorise or allow anyone else to use the Concierge Service, including on the Member’ s behalf unless agreed in writing; d) all information provided by Members to us, the Client or the Suppliers should be true and accurate; e) when visiting or using the Site or the Concierge Service and/or any content or materials available from us, you agree to be bound by these Terms which shall form a legally binding agreement between you and us. f) you have also read, understood and accepted the Privacy Statement; and g) we reserve the right to update or change these Terms from time to time at our discretion, and your continued use of the Site or the Concierge Service will be subject to the then current version of these Terms. We recommend that you read the current version of these Terms each time before you use the Concierge Service. |
2. Membership Rule
| 2.1 | Details provided to Tailored for living ltd when applying for membership must be both accurate and true, this is an ongoing obligation, and we must be notified of any changes to details a soon as reasonably possible. Incorrect or fraudulent information provided by you to us may invalidate your membership and/or lead to legal proceedings |
| 2.2 | Services provided by us to our members are confidential. Provision of these services are on the agreement that members requests, and the solutions offered are not publicised. |
| 2.3 | All details you provide to us relating to purchasing or booking goods and/or services are both accurate and true and the payment card you are using is your own and has sufficient funds to cover the cost of the goods and/or services |
| 2.4 | You agree not to impersonate any other person or entity or to use a false name. |
| 2.5 | Members are expected to behave in a manner that does not damage the reputation of Tailored for living Ltd whenever attending any events, venues or reservations made on their behalf by us. This includes arriving at the venue within the allotted timeframe and not engaging in any antisocial or illegal behaviours. Any member acting in this manner may be charged late costs, damages and have their membership rescinded. |
3. Your rights to end the Membership
| 3.1 | You can end the contract where you have a reason. The reasons that entitle you to end the contract are listed at 3.1.1 to 3.1.3 below and, if you do end the contract in one of these circumstances, the contract will end immediately, and we will refund you in full for the services. The reasons are: we have told you about an error in the price or description of the services that you have ordered, and you do not wish to proceed. there is a risk that supply of the services may be significantly delayed because of events outside our control; or you have a legal right to end the contract because of something we have breached the terms of the contract or failed in our duty of care towards you (i.e., committed negligence.) |
| 3.2 | You can change your mind within a cooling-off period. You have a legal right to change your mind and receive a refund. You have 14 days after the day we confirm that we accept your instruction in which to cancel the contract. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services but before we have completed the services, you must pay us for the services provided up until the time you tell us that you have changed your mind. Once the time period described in this clause has passed, your right to cancel without a reason no longer applies. |
| 3.3 | Ending the contract where we are not at fault and the cooling-off period has passed. Even if we are not at fault and you do not have a right to change your mind (see clause 3.2), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately, and we will refund any sums paid by you for services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract. |
- How to end the contract with us
| 4.1 | Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: |
| 4.2 | Phone or email. Call Tailored for Living LTD on +44 2074594006 or email us at info@tailoredforliving.com. Please provide your name, home address, details of the instruction and, where available, your phone number and email address. |
| 4.3 | Online. Complete the www.tailoredforliving.com/contact-luxury-lifestyle-management/ on our website. |
| 4.4 | By post. Write to us at 126 Saxon Avenue, London, TW13 5LU. Please provide your name, home address, details of the instruction and, where available, your phone number and email address. |
| 4.5 | How we will refund you. We will refund the price you paid for the services by the method you used for payment. However, we may make deductions from the price, as described below. |
| 4.6 | When your refund will be made. We will make any refunds due to you as soon as possible. |
- Our right to end the contract.
| 5.1 | We may end the contract if you break it. We may end the contract for the service at any time by writing to you if: you do not make any payment to us when it is due, and you still do not make payment within 10 working days of us reminding you that payment is due: or you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, any information necessary to refer you to an appropriate partner; or we are required to do so by law or as instructed by a regulatory body. |
- Responsibilities of the Parties.
| 6.1 | Each of the parties are responsible in relation to any Services purchased by a Member from a Supplier through the Concierge Service. It also sets out any limitations on the parties’ responsibilities and liabilities and each limitation shall apply to the extent allowed under applicable laws. Nothing in these Terms will affect any Member’ s statutory rights and any rights and remedies set out in these Terms are in addition to any other rights and remedies available under applicable law |
| 6.2 | Member Responsibilities: Members are responsible for: a) examining and verifying that all information provided in connection with the Concierge Service or buying any Services is accurate. The Member will be solely responsible for any incorrect information it provides and any problems or costs that result from the incorrect information. b) paying all charges, fees, duties, taxes and assessments that arise out of the Member’ s use of the Concierge Service or any Services that it buys. c) ensuring that they (and any other individuals receiving the benefit of the Services) agree to all of the policies, fees, requirements and terms that will apply to the Services and any booking they have with the Supplier; and d) ensuring that they (and any other individuals receiving the benefit of the Services) comply with these Terms and any other requirements set out in the Supplier’ s terms (including, if applicable, the Travel Terms). e) In some circumstances, a Member may be offered a refund in relation to any issues with Services offered by a Supplier. The Member should be aware that they may waive any other rights or remedies they may have if they accept this refund. f) Members should notify us of any complaint or claim they have in relation to the Services or any use of the Concierge Service as soon as possible and ideally within 30 days of the end of their booking. g) If the Member does not notify us of the claim within this period and were allowed under applicable law, all parties will be released from further liability. h) Usually, if a Member has any issues in relation to any Services purchased through the Concierge Service, a Member should immediately contact us, and we will try to assist the Member with their claim against the Supplier. |
| 6.3 | Tailored for Living Ltd Responsibilities a) We are responsible to Members for making the applicable arrangements for services being booked by a Member through a Supplier. Once the booking has been completed, we are not responsible for the performance of any contract Members have with Suppliers. b) We are not responsible for any personal injury or property damage arising out of or caused by any negligent act or omission on the part of any Supplier, air carrier, hotel operator, ground transportation contractor, optional tour operator or any person providing any Services being offered through the Concierge Service (please see “Supplier Responsibilities” below). c) We are also not responsible for: any changes made by a Supplier, or other provider such as an air carrier which are beyond our control (this includes, for example in relation to flights, routing changes, aircraft equipment changes, flight cancellations or any changes to flight schedule); or (ii) damage, delay or vacations affected by weather or other events beyond our control. We, or any Suppliers, may need to vary or substitute the Services for bookings that are substantially similar if necessary due to circumstances beyond its control. We or the Supplier will try to notify Members if a variation is required. We will pass on any special requests from Members such as room location, special meals or assistance to the appropriate party, but we cannot guarantee that these will be available or provided. Special offers may be withdrawn at any time before the booking is completed and full payment has been received and price rates are based on availability. We are not responsible for any injury, death, loss, claim, damage, act of god, accident, delay, or any incidental or consequential damages of any kind, whether based in contract, tort (including negligence) or otherwise, which arise out of or are in any way connected with any purchase or use of the Services from a Supplier, except where such loss results from our act, omission or error. For example, we are not responsible for any damage and/or delay due to any cancellations, shortages, sickness, pilferage, labour disputes, bankruptcy, machinery breakdown, quarantine, government restraints, weather, terrorism, defect in any vehicle, acts of God, war, riots, or by any company or person involved in conveying the passenger or in carrying out travel arrangements or causes beyond our control. We also cannot be responsible for any additional expense, omissions, delays, re-routing or acts of any governmental authority or any other costs incurred by a Member or other individual as a result of use of the Services. d) As stated above, we provide arrangement services to the Members to allow them to enter into contracts with Suppliers, Members are responsible for ensuring that the Services are suitable for them and that the Suppliers are able to provide the Services, we do not provide any guarantees in relation to the Suppliers or the Services. e) To the extent allowed under applicable law, we are not responsible for a Supplier’ s breach of any warranty including, for example, any warranties implied by law in relation to a Service being of satisfactory quality or fit for a particular purpose, nor are we responsible for any other wrongdoing of a Supplier including, for example, their failure to comply with these Terms or applicable laws (to the extent they apply to them). f) We do not guarantee that the Site, or the Concierge Services will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site or the Concierge Service for business and operational reasons g) If we are found liable for any loss or damage relating to a Member’ s use of the Concierge Service (or in connection with any Services purchased through the Concierge Service), our liability shall in no event exceed the amount paid by the Member for the relevant part of the Service booked through the Concierge Service. |
| 6.4 | Supplier (including Travel Suppliers) Responsibilities: a) Suppliers are responsible for providing the Services to Members under and subject to the terms of the contract they have with the Member. b) Suppliers shall not be liable to Members (or other individuals receiving the benefit of the Services) for any loss, injury, accident, delay or irregularity which is beyond their reasonable control (including, for example, any damage and/or delay due to any cancellations, shortages, sickness, pilferage, labour disputes, bankruptcy, machinery breakdown, quarantine, government restraints, weather, terrorism, defect in any vehicle, acts of God, war, riots, or by any company or person involved in conveying the passenger or in carrying out travel arrangements, or other causes beyond their control). |
- Service
| 7.1 | Membership entitles you to all benefits listed on our website. These are constantly being negotiated and new benefits added. In addition, we shall endeavour to provide any lawful, proper, and moral service requested by its members. |
| 7.2 | Should we be unable to deal with any request, we will inform you as soon as reasonably possible. |
| 7.3 | The Concierge Service we provide by phone, messaging, app and email includes: a) the ability to place a new request with the Concierge Service;b) the ability to book services and order goods with Suppliers (“Services”); and c) the ability to request to be updated on specific information. |
| 7.4 | If you use the phone number provided to you or published on a Site to call and speak to one of our representatives, |
| 7.5 | We reserve the right at any time to modify the Concierge Service we provide to you and to add or remove content or stop providing the Concierge Service for any reason. |
| 7.6 | Where a service requires a deposit to be paid you hereby authorise us to debit your Payment Card for the amount of any deposit paid by us on your behalf. This may be forfeited, subject to the terms and conditions of the service, as a result of cancellation. A very small number of exclusive venues and services may require a surcharge to secure a booking or service. Any payment will be advised and confirmed with you prior to booking. |
| 7.7 | When ordering a product or service or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorise Tailored for Living ltd to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that Tailored for Living shall have no liability in respect of or be responsible in any way whatsoever in the use of your Payment Card provided that we act in accordance with the instructions issued by you. |
| 7.8 | In the event we are requested to make a purchase on your behalf you authorise Tailored for Living Ltd to deduct the amount plus any applicable credit card charges. If payment of any sum due under this agreement is not received by any due date specified for that sum, we shall be entitled to charge interest on the outstanding amount at the rate of 8% above the base lending rate of the Bank of England, accruing daily. Occasionally, certain goods and/or services may incur a pre agreed handling fee, you hereby authorise Tailored for living ltd to debit your Payment Card to cover these. You will always be notified of these fees prior. |
| 7.9 | When purchasing tickets, in some cases, Tailored for living may have to pay service charges resulting in above face value prices. These will be agreed with the member before any transaction takes place. All sales are final, no refunds or cancellations are issued after you have purchased your tickets. |
| 7.10 | Where action has commenced following your instruction, it is at the discretion of the relevant affiliate as to whether this action may be cancelled. |
| 7.11 | Unless otherwise stated in writing by us and with the exception of some travel bookings, when you make a request for goods or services from a Supplier through the Concierge Service you will enter into a contract directly with the Supplier for the provision of the goods or services and you will be bound by the Supplier’ s terms and conditions (including but not limited to their cancellation and/or return terms). In these circumstances, it is very important for you to review any applicable terms and conditions before you complete the transaction. |
| 7.12 | Where there are specific terms and conditions between us and you for types of Services provided by email, app, messaging or phone, these are outlined below |
- Dining
| 8.1 | Tailored for living works with third party restaurant and dining Suppliers to offer exclusive and non-exclusive bookings, special benefits and offers to Members as part of the Concierge Service. |
| 8.2 | You accept that special benefits and offers with Suppliers are subject to availability and may change from time to time and without notice. It is important to note that not all of the Services made available or provided on the Site are available in all jurisdictions |
| 8.3 | We reserve the right to deny restaurant reservation requests from you and/or charge cancellation fees on behalf of suppliers if you repeatedly fail to show up for bookings or violate any Supplier’ s terms and conditions including their cancellation terms. |
9.Tickets
| 9.1 | Tailored for living ltd works both as a primary supplier and with third party ticketing and event Suppliers to quote details of face value tickets, hospitality tickets and tickets from secondary market agents to Members as part of the Concierge Service. |
| 9.2 | All tickets are subject to availability and prices quoted may change should there be a delay in purchase. |
| 9.3 | If you decide to order tickets from Tailored for Living ltd directly or a Supplier quoted by us, you shall authorise us to arrange for payment of the tickets on your behalf. Once you have given us authorisation to purchase tickets with the Supplier on your behalf, you will be liable to pay the full price for the tickets. Once the purchase is confirmed, no refunds or exchanges will be available. |
| 9.4 | In some cases, Tailored for Living may have to pay service charges resulting in above face value prices. These will be agreed with the member before any transaction takes place. |
| 9.5 | You should ensure that you check both the booking confirmation and the tickets you receive and notify us immediately if any details are incorrect or there are any discrepancies. Where an error has been made by us, we will endeavour to resolve the error with the appropriate level of cost and/or compensation. In all other cases, we will endeavour to assist you with correcting the error without incurring any financial liability |
| 9.6 | We will endeavour to advise you if any tickets have restricted view prior to your purchase. Tickets will be considered restricted view only if specified by the Supplier, box office, venue and/or on the physical tickets. |
| 9.7 | The Supplier, together with us, will select the method and company used for ticket delivery. Often tickets will be sent via secure post or courier which will require a signature upon delivery. When delivery is attempted, if you are unavailable you will need to collect from the local sorting office or, where appropriate, organise a re-delivery directly with the courier company. We will offer support with any deliveries but will not be held liable for errors not caused by us. |
| 9.8 | Tickets are usually delivered between 5 to 7 days before the date of the event, with the exception of theatre tickets, which are sent once after the booking is made. The date upon which tickets are released is controlled by the promoters of the event (and not us), who often delay delivery in order to reduce both fraudulent activity and the risk of tickets being misplaced. |
| 9.9 | When tickets are purchased through secondary ticket agents, the Supplier will make every effort to deliver them several days before the event. However, they reserve the right to deliver tickets up to 24 hours in advance and on rare occasions may arrange for you to meet a representative at the venue |
| 9.10 | It is your responsibility to advise us of any change of address which may affect your booking, or if you plan to be away in the days leading up to the event. |
| 9.11 | If tickets are misplaced and originally purchased through a face value box office, tickets can often be duplicated. It is unlikely that tickets will be reissued prior to the event date and will therefore need to be collected from the box office. In order to collect tickets in this way, the cardholder and the card that was used to purchase the tickets need to be present. Letters of authorisation are subject to the venue box office’ s discretion and in some instances, may not be accepted. |
| 9.12 | If tickets purchased through secondary ticket agents are misplaced, it is extremely difficult to arrange duplicates or box office collection, since they usually need to be collected by the individual who originally purchased the tickets. If this occurs, we will endeavour to arrange for duplicates or collection, but if we are unable to do so we cannot provide a refund. |
| 9.13 | If you find you are unable to attend an event and would like advice on reselling your tickets, please contact us for further information |
| 9.14 | While we will endeavour to update you if we become aware of any changes made to the date or time of your event, we cannot take responsibility to inform you if an event is cancelled or to provide details if it is rearranged by the event promoter. Where tickets are purchased through the secondary market, tickets will usually be valid for the rescheduled date. If you are not able to make the new date, refunds are at the relevant Supplier’ s discretion. We are not responsible for any additional financial outlay, such as for accommodation or transport, that occurs as a result of a cancelled or rescheduled date. |
| 9.15 | For tickets purchased direct through the box office, if the event is cancelled, you will receive a full refund direct from the box office. If the event is postponed, refunds will not be given until a new date has been rescheduled. If you cannot attend the new date, then you are normally entitled to a full refund |
| 9.16 | Please ensure you check your credit card statement that your credit card has been charged for the amount of your tickets within 3 to 5 days of booking. If this is not the case, then please contact us. |
| 9.17 | In the unusual event that a Supplier (box office or secondary market ticket supplier) goes insolvent, bankrupt or does not deliver the tickets, we cannot accept liability for the loss of tickets. The relevant terms and conditions between you and the Supplier will apply. We shall offer assistance and act on behalf of the Member to endeavour to remedy the situation. As a minimum, this will include: a) advising the Member of the chargeback process, if they have paid by debit or credit card, whereby Visa / MasterCard / Amex go to the vendor to try to re-coup the money. Note that there is a time limit within which this chargeback process is applicable; and / or b) if the Member chooses to purchase new tickets, sourcing alternative tickets to match the original order as closely as possible in terms of location, price and date. |
10. Events
| 10.1 | Tailored for living ltd works with Suppliers to share details of events and/or benefits to Members as part of the Concierge Service. |
11. Travel
| 11.1 | We may engage certain local travel agencies to act solely in the capacity of agent for Suppliers of air, hotel, car and other travel-related products and services (“Travel Suppliers”) to provide Members with the ability to purchase airline tickets, hotel accommodation, car rentals and other travel-related products and services (“Travel Services”) in accordance with the Travel Policy set out to these Terms, which includes our cancelation policy |
12. Price and Payment
| 12.1 | Where to find the price for the services. We accept all “Bespoke” requests and prices can be quoted per requirements; quotes are valid for 14 days and costs are inclusive of VAT. |
| 12.2 | We will pass on changes in the rate of VAT. If the rate of VAT changes between your instruction date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect. |
| 12.3 | When you must pay and how you must pay. We accept payment with all major credit/debit cards. Where a service requires a deposit to be paid you hereby authorise us to debit your Payment Card for the amount of any deposit paid by us on your behalf. This may be forfeited, subject to the terms and conditions of the service, as a result of cancellation. |
| 12.4 | Payment card details. When ordering a product or service or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorise Tailored for Living Ltd to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that We shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that We act in accordance with the instructions issued by you. Occasionally, certain goods and/or services may incur a pre agreed handling fee, you hereby authorise Tailored for Living to debit your Payment Card to cover these. You will always be notified of these fees prior |
13.Complaints
| 13.1 | Please contact us immediately should you be dissatisfied with any aspect of the Concierge Service you receive, and we will use reasonable endeavours to look into the issue within two working days of receipt of your notification and to respond to you as soon as reasonably practicable. |
| 13.2 | Neither tailored for Living or any Client represented by Tailored for living will not be responsible for the failure of any Supplier to provide any Services or the negligence of the Supplier providing them. However, we will endeavour to assist you in the resolution of any such issue. |
14. Changes to this Policy
| 14.1 | Please contact us immediately should you be dissatisfied with any aspect of the Concierge Service you receive, and we will use reasonable endeavours to look into the issue within two working days of receipt of your notification and to respond to you as soon as reasonably practicable. |
15. Notices
| 15.1 | A notice or other communication under or in connection with these Terms shall be in writing and shall be delivered personally or sent by first class post, fax or email to the party due to receive the notice or communication at its registered address or the fax or email address specified in writing to the other. |
16. Indemnification
| 16.1 | You agree to indemnify, defend and hold Tailored for Living, its business partners, staff and affiliates harmless from any liability, loss, claim and expense, including reasonable professional legal advisors’ fees and expenses, related to your violation of these Terms. |
17. Confidentiality
| 17.1 | The terms and conditions of this Agreement are absolutely confidential between the parties and shall not be disclosed to any other party, except when necessary to effectuate its terms. Any disclosure in violation of this section shall be deemed a material breach of this Agreement |
| 17.2 | It is understood and agreed that the parties to this Agreement will provide each other with information that may be considered confidential. To ensure the protection of such information and in consideration of the agreement to exchange said information, the parties agree as follows, with fully financial penalty of funds paid of any breach of the following: a) The confidential information to be disclosed under this Agreement (Confidential Information) is defined as: documentation issued from Tailored for living ltd to the Client and/or beneficiaries such as invoices, sales orders, contracts, and terms and conditions, including this document, regardless of whether such information is designated as Confidential Information at the time of its disclosure. b) The parties shall use the Confidential Information only for performing service under this Agreement. c) The parties shall limit disclosure of Confidential Information, whether verbal or written, within its own organisation to its directors, officers, partners, members and/or employees having a need to know and shall not disclose Confidential Information to any third party, whether an individual, corporation, or other entity, without prior written consent of the Disclosing Party. The parties shall satisfy their obligations under this paragraph if they take affirmative measures to ensure compliance with these confidentiality obligations by their employees, agents, consultants and others who are permitted access to or use of the Confidential Information |
| 17.3 | The existence, nature, terms and conditions of this Agreement are strictly confidential and shall not be disclosed by the Client in any manner or form, directly or indirectly, to any person or entity under any circumstances. Further, the Client shall not discuss, comment upon, disparage, or disclose any information, in any manner or form, directly or indirectly, online or otherwise, to any person or entity, about: a) Tailored for Living ltd including its officers, directors, shareholders, agents, employees, or other representatives. b) Any aspect of Tailored for living’s s business or operations; and/or c) Any aspect of the Client’ s dealings with Tailored for living ltd |
| 17.4 | The Client shall not assist, or cooperate with, any other person or entity in committing any act, which if committed by the Client, would constitute a violation of this section. Tailored for living ltd shall deem any violation of this section a material breach of this Agreement, punishable by way of immediate, undisputed £20,000 fine. |
| 17.5 | The parties and their lawyers shall keep the specific terms, conditions, and covenants of this Agreement confidential except: a) Where mutually agreed to in writing.b) Where necessary to share such information with the parties’ accountants or attorneys; or c) Where a court of competent jurisdiction orders disclosure. |
| 17.6 | The parties and their attorneys shall not communicate with anyone associated with any media or publication entities concerning the terms of this Agreement or allow any information to be released into any publicly available medium in which the press can obtain information. This confidentiality provision is a material term of this Agreement, and its violation shall constitute a material and very serious breach of this Agreement |
18. Governing Law and Jurisdiction
| 18.1 | We grant you access to our Site and our Concierge Service conditional upon your acceptance that the laws of England and Wales apply between us in relation to these Terms. |
| 18.2 | These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. |
| 18.3 | Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or its subject matter or formation. |